

Support for Adventurer
Need help with your new Spacetalk Adventurer? You’ll find all the answers right here.
Spacetalk Adventurer’s enhancements include:
• Built kid-tough(er), with scratch-resistant safety gorilla glass and a hypoallergenic silicone band specifically designed to stand up to tough kid use
• IP67 water resistance
• Four on-trend speckled-finish body colors – midnight, coral, cloud and ocean – able to be personalized through detachable interchangeable straps
• Largest capacity battery in the category – 750mA
• Heart rate sensor, allowing for a new generation of health, fitness and emotional wellness features to be provided both on the watch and through the new Spacetalk App
• Hi-res 5MP camera
• Improved high accuracy GPS locator with licensed Google Maps
• Large OLED screen with high brightness yet low energy consumption
- Has less than 30% battery
- Is connected to the charger
- Doesn't have a data connection
- Is within the down time period after a Video Call has been made
- Is already in a Video Call
- Is in School Mode with Video Calling disabled
Spacetalk is a consumer-grade general wellness device, not a certified medical device. Spacetalk wellness features are not intended to be a diagnostic medical device or to replace a caregiver's judgment of health and wellness issues. The information provided on this website or the Spacetalk mobile application is not a substitute for obtaining proper professional care or services. You should seek independent advice from a medical professional as required.
Go to the 'Home' or 'Map' tab in the Spacetalk app and select the device you wish to disable Funny Sounds for, press Funny Sounds, then turn off the switch labeled 'Enable Funny Sounds'.
Keeping Adventurer software up to date will also ensure you can benefit from the latest battery optimizations.
If you are using a pre-paid SIM card, it is also recommended to check that your SIM card has credit balance on it as Adventurer’s battery life can be impacted due to data connectivity issues.
Information regarding recommended SIM cards can be found under the ‘SIM cards’ tab in the Support section of our website.
It is important to note if activating a SIM card with AT&T or T-Mobile, the SIM card will first need to be activated in your cell phone and then transferred to your Spacetalk device.
An aggressive periodic location update, for example 5min, will consume much more battery power than a 1hr location update.
You can completely disable the periodic location updates and use the Location on Demand feature.
Parents can also check the weather at their child's location by tapping on the device to revel the pop up menu then tapping 'Weather' in their Spacetalk app.
The languange can be updated from the settings menu in the watch.
To edit an alarm, from the clock screen on Adventurer, swipe right to left until you reach the Alarm app. Tap on the alarm you wish to edit, tap edit and update your desired preferences. Tap on the tick to save your new preferences
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Adventurer with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Spacetalk’s express warranty is subject to certain exclusions, as set out in the warranty. For example, Spacetalk does not warrant the Spacetalk Adventurer watch or accessories for normal wear and tear, nor damage caused by accident or abuse.
Spacetalk’s warranty on the Spacetalk watch and its accessories contains additional relevant provisions, including concerning how to make a warranty claim. The full warranty can be downloaded from the download section of this site.
Specific Absorption Rate (SAR) refers to the rate at which the body absorbs RF energy. SAR limits depend on whether Spacetalk Adventurer is used against the head or the wrist. In United States and Canada, the SAR limit is 1.6 W/kg averaged over 1 gram of tissue for use against the head and 4.0 W/kg averaged over 10 grams of tissue for use on the wrist. The highest measured SAR for Adventurer is 0.80 W/kg for front-to-face, and 1.81 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to be able pass the strict FCC and ISED and to apply the FCC mark on our product. Adventurer displays the FCC and ISED’s IC mark in the Information menu under Regulatory section.
FCC ID: 2A2AFST202
IC ID: 27438-ST202
CAN ICES-3 (B) / NMB-3 (B)
AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
PACEMAKERS:
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference.
Spacetalk is listed on FCC OET list and Radio Equipment List of ISED and carries the FCC ID and FCC mark on the back cover and also IC ID in the Regulatory section under the Information menu.
Important: Factory reset will wipe all user data including pictures and videos that may have been recorded. After Adventurer has been reset, the initial set-up procedure and watch pairing with the Spacetalk App will need to be repeated. If Adventurer has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the apps previous settings to be restored.
You may also check manually to see if there are any updates. To do this on Adventurer, from the clock screen, swipe from top to bottom to reveal the control center. Then tap 'Settings' then 'Software Update' and your watch will begin to check for any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
In some cases (i.e. living close to the border between two time zones), Adventurer may detect an incorrect time. To solve this problem, you can also set the time and date manually. From the clock screen, swipe from top to bottom to reveal the control center. Tap 'Settings' then 'Date & Time' and toggle the 'Automatic date & time' switch to off.
Chat contacts are restricted to people who have the Spacetalk app installed or other Spacetalk devices. You can also share your group or huddle with other Spacetalk app or Spacetalk device users. A sharing code can be found in the My Account section of the Spacetalk app.
Message app is the more traditional SMS and MMS messaging functionality that supports one-to-one messaging.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Adventurer with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Orders over $85 qualify for FREE Standard Shipping. Upgrade to Express Shipping for a small fee.
For orders below $85, we provide Economy, Standard and Express options and shipping is calculated in the checkout.
For all orders, after the order is dispatched, you will receive an email indicating the carrier and tracking number.
Spacetalk’s express warranty is subject to certain exclusions, as set out in the warranty. For example, Spacetalk does not warrant the Spacetalk Adventurer watch or accessories for normal wear and tear, nor damage caused by accident or abuse.
Spacetalk’s warranty on the Spacetalk watch and its accessories contains additional relevant provisions, including concerning how to make a warranty claim. The full warranty can be downloaded from the download section of this site.
For further information regarding compatible SIM card providers please see the ‘SIM cards’ tab under the Support section on our website.
- Is connected to the mobile network by swiping down on the clock screen and checking that there are signal bars present
- Has an active data connection or SIM Card is not out of credit (Test the data connection by accessing the Weather app on Adventurer)
- If a Video Call has been made from the Adventurer recently, please wait a few minutes until the down-time period is complete before trying to make another Video Call
- Video Calls can't be made if the watch has less than 30% battery or is connected to the charger
- Check if Video Calling is disabled in the Spacetalk app (Child's Settings -> Advanced Settings -> Enable Video Calls)
- Is within the down time period after a Video Call has been made
- Is already in another Video Call
Running the latest Adventurer software will keep you up to date with the very latest improvements and optimizations and some of these include battery life performance.
It is also recommend to check that your SIM card has credit balance on it as Adventurer’s battery life will be affected if your SIM card runs out of credit.
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Ensure Adventurer is seated correctly on the charging cradle and the charging cradle is not upside down. The four gold contacts on the Charging Cradle should line up with the four gold contacts on the back of Adventurer.
3. Check the charging contacts on the dock. Are they clean and visually look in good condition?
4. Check the charging contacts on the Adventurer watch. Are they clean and visually look in good condition?
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Ensure Adventurer is seated correctly on the charging cradle and the charging cradle is not upside down. The four gold contacts on the Charging Cradle should line up with the four gold contacts on the back of Adventurer.
3. Check the charging contacts on the dock. Are they clean and visually look in good condition?
4. Check the charging contacts on the Adventurer watch. Are they clean and visually look in good condition?
Important: Factory reset will wipe all user data including pictures and videos that may have been recorded. After Adventurer has been reset, the initial set-up procedure and watch pairing with the Spacetalk App will need to be repeated. If Adventurer has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the apps previous settings to be restored.
In full sunlight conditions, the screen brightness maybe limited this is not a fault.
1. Check that Flight Mode is not active.
2. Check to see if the SIM card has been inserted correctly. Follow the quick start guide instructions that can be obtained from the download section of this website.
3. Restart Adventurer by holding the power button for 20 seconds and after Adventurer has shut down, power Adventurer up again.
5. Confirm the SIM has been activated correctly. If in doubt, remove the SIM card from Adventurer and test it in another phone. Check that voice, SMS and data are working.
6. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
7. If available, try another SIM card in Adventurer.
If they don't update, please check that Adventurer has a network connection, has credit on the SIM card and has an active data connection. A quick way to test the data connection is to check the Weather.
You may also check manually to see if there are any updates. To do this on Adventurer, from the clock screen, swipe from top to bottom to reveal the control centre. Then tap 'Settings' then 'Software Update' and your watch will begin to check for any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Adventurer with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Spacetalk Adventurer (ST2-4G-2) will work on most 3G and 4G wireless networks in the United States & Canada.
We recommend a wireless SIM plan that includes Calls, Text and 1GB of Data per month from your preferred provider. See below list of recommended wireless SIM providers.
If activating a SIM card with AT&T or T-Mobile, the SIM card will first need to be activated in your cell phone and once active transferred to your Spacetalk device. Alternatively using a Virtual Network Operator such as the ones listed below is an economical alternative that works well. These SIM cards and service can be purchased in store at Target, Best Buy, or directly on the company’s website.
Please note: Spacetalk Adventurer is not compatible with Verizon or its services.
JumpySIM (USA)
We recommend using the bonus JumpySIM card provided for the best cellular service in the US. Alternatively, choose a SIM from your preferred mobile carrier. Spacetalk suggests a cellular plan with unlimited talk and text and at least 1 GB of data.
JumpySIM plans include unlimited talk, text and data*, with roaming coverage to Canada and Mexico. JumpySIM plans start from just $18 a month. Note: JumpySIM plans are designed for Spacetalk devices. Using JumpySIM in other devices may result in limited service or cancellation. Please note, upon activation, JumpySIM incurs ongoing charges
* Spacetalk is not affiliated with the listed network providers, and does not warrant nor guarantee their suitability, provision of service or inclusions.
**use of MMS Messaging services maybe a chargeable cost in addition to your basic plan. To avoid these costs, we recommend using the Chat message function to send and receive multimedia messages between devices.
If you need further assistance, our customer support team is only an email or a phone call away.
USA:
Email: support-us@spacetalkwatch.com
Tel: 1-833-772-2382 (opening hours: Sun-Thurs, 4:00pm-9:30pm Central Standard Time (CST), excluding Public Holidays)
Canada:
For data requests and privacy enquiries please view this document for all the contact methods available to you.