Returns Process
- This Returns Policy applies to Spacetalk wearable devices and their related accessories. It should be read in conjunction with the Terms of Service and also our Manufacturers Limited Warranty Card. This Returns Policy is offered exclusively by Spacetalk USA Pty Ltd A.C.N. 606 734 598 (‘Spacetalk’, ‘we’ and ‘us’) for purchases made at the Spacetalk North American online store or from third-party retailers in North America.
- All returns must be accompanied by a correctly completed Return Authorization form (‘RMA form’) as provided by a Customer Support Representative.
- In advance of ay return, Spacetalk customer Support MUST be contacted by telephone on 1833-SPACETALK or email support-US@spacetalkwatch.com or support-CA@spacetalkwatch.com to obtain an RMA number.
- All returned goods must be accompanied by proof of purchase and a correctly completed RMA form.
- The customer is required to pay for shipping of the watch to Spacetalk. If Spacetalk finds a warranty issue, we will refund the cost of shipping or provide a credit towards the purchase of an accessory.
- If the product is found not to have a problem, you may be required to pay our costs in inspecting the product. We will provide an estimate of this cost to you before you return the product.
- Subject to any applicable consumer laws, Spacetalk retains discretion whether to replace or repair the good or to provide a refund, in the event that the good is faulty.
- Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
- Data may be lost during the repair process. It is the responsibility of the customer to ensure that all personal data is deleted before the product is returned to Spacetalk.
30 Calendar Day Satisfaction Guarantee (for products purchased online at www.us.spacetalkwatch.com)
If you are unsatisfied with your purchase from www.us.spacetalkwatch.com online store for any reason, you have 30 calendar days from date of purchase to request a refund under our 30 Calendar Day Satisfaction Guarantee.
To qualify for a refund under our 30 Calendar Day Satisfaction Guarantee, you must contact Spacetalk Customer Support to request an RMA number and prepaid return label within 30 calendar days of purchase and return the goods within 3 business days of speaking with the Customer Support Team and obtaining an RMA number.
Where you return goods under our 30 Calendar Day Satisfaction Guarantee, those goods must be accompanied by proof of purchase and be in excellent physical condition, must be in original sales pack and include all accessories to be eligible for a refund. For goods that do not breach our Limited Warranty, you will be responsible for all costs in returning the goods.
Spacetalk reserves the right to not accept a return under this 30 Calendar Day Satisfaction Guarantee for goods that are incomplete (including if they are not returned will all accessories, manuals and packaging), have been damaged (or whose packaging has been damaged), are not returned in resaleable condition or have been tampered with.
Manufacturers Limited Warranty
The full terms and conditions of our Manufacturer’s Limited Warranty can be viewed in our download section at www.us.spacetalkwatch.com/support.
Your Spacetalk watch and in-box accessories are warranted by Spacetalk USA Pty Ltd CAN 606 734 598 (‘Spacetalk’, ‘we’ and ‘us’) for one year against defects in materials and workmanship commencing from the original date pf purchase. Spacetalk accessories purchased separately are warranted against defects in materials and workmanship for six months from the original date of purchase.
Spacetalk is not responsible and this warranty does not apply if your Spacetalk watch or accessory is:
- Damaged by use with products not sold or licensed by Spacetalk (including, for example, games and accessories not manufactured or licensed by Spacetalk);
- Used for commercial purposes;
- Opened, modified, or tampered with, or its serial number is altered or removed;
- Damaged fur to normal wear and tear;
- Damaged by any external cause, whether by you or someone else using your Spacetalk watch or accessory, including for example:
- By being dropped;
- Misuse, abuse, negligence or accident;
- Mishandling;
- Damage during shipment, except from Spacetalk or an authorized retailer to you;
- Exposed to liquid;
- Scratched, dented, etc. or shows other cosmetic damage;
- Failure to follow instructions in the instruction manual for the Spacetalk watch or accessory; or
To obtain service under this warranty, refer to the Contact Us section within this document and visit our website for the latest support information. Available service options will be dependent on country in which service is requested and ma be restricted to original country of sale. Call charges and domestic or international shipping charges may apply depending on location. We will either repair, replace or refund your products at our sole discretion subject to appliable local consumer laws and regulations. When making a claim under this warranty, you may be required to furnish proof of purchase details.
To the extent permitted by law, all implied warranties are excluded and the remedies set out in this Manufacturer’s Limited Warranty are your sole remedy in connection with your purchase of the Spacetalk watch or its accessories.
Spacetalk is not responsible for any indirect, incidental, special or consequential damages; any loss of data, privacy, confidentiality, or profits; or any inability to use your Spacetalk watch or accessories to the maximum extent permitted by law. These exclusions apply even if Spacetalk has been advised of the possibility of these damages. Some countries and regions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
Refund Payments
- If Spacetalk agrees to provide you with a refund, the refund will be made to the same payment source that was originally used product was purchase. This may be cash, cheque, money order or electronic transaction.
- Where Spacetalk is permitted to do so by law, in providing you with a refund or any returned goods, Spacetalk may reduce that refund by any amount equal to any third party vendor payment fees (such as those levied by credit card providers, AfterPay, Klarna or Paypal) originally charges to Spacetalk when you purchased the retuned goods.
Contact Us
For all products support maters, please do not hesitate to contact us:
Address:
Spacetalk USA Pty Ltd
450 Century Parkway
Suite 20
Allen, Texas
Email: support-US@spacetalkwatch.com or support-CA@spacetalkwatch.com
Telephone: 1833-SPACETALK